Serve as the technical SME across the CIS portfolio, including CIS MDR, MXDR, MDBR/MDBR+, Albert Network Monitoring, CIS Hardened Images, CIS SecureSuite, networking, and cloud security

Provide hybrid pre-sales and post-sales engineering support, including technical discovery, solution design, demonstrations, proofs of concept, onboarding, deployment guidance, escalation management, and issue resolution through closure

Own the technical customer onboarding experience for assigned accounts, accelerating time to value and protecting revenue recognition and customer satisfaction

Partner directly with CIS Services Account Executives and Senior Account Executives throughout the government sales cycle, including procurement, security reviews, and technical evaluations

Operate within the CSE/TAM operating model alongside the Technical Account Management team to ensure seamless customer experience from pre-sales through onboarding, adoption, and renewal

Proactively engage customers and internal stakeholders through direct, real-time communication (phone, video, and possibly, in-person meetings) to accelerate resolution and build trusted relationships

Act as a technical team lead and mentor; coaching, enabling, and upskilling solutions engineers whose experience is concentrated in CIS SecureSuite, broadening team competency across the managed security services portfolio

Develop enablement content, runbooks, demonstration environments, and best-practice documentation that matures team capability and shortens team ramp time

Deliver professional presentations and technical demonstrations via phone, web technologies, and live and virtual conferences, articulating the value of foundational cybersecurity as the core of all organizational initiatives

Serve as the voice of the customer; synthesize field feedback to inform Product Management priorities and support executive decision-making, collaborating regularly with product managers, Security Operations, and Engineering

Identify cross-sell and upgrade opportunities; assist sales through deal closure and build use case recommendations, case studies, and testimonials

Track all account contact, opportunities, and support activity in Salesforce, ensuring reporting and communication is frequent and bi-directional

Represent CIS in a general capacity and present at conferences or product meetings as necessary

Other tasks and responsibilities as assigned

Bachelor's degree in technical or business discipline*

5+ years of sales engineering, solutions engineering, or technical account management experience in cybersecurity, with demonstrated pre-sales and post-sales responsibilities

Deep knowledge of managed security services, including MDR, EDR/XDR/MXDR, NDR/IDS, and DNS-layer security; direct experience with CrowdStrike Falcon and/or Sophos platforms

Strong network engineering fundamentals (TCP/IP, routing, firewalls, network sensor/IDS deployment) and working knowledge of cloud platforms (AWS, Azure, or GCP), including hardened/secured image concepts

Understanding of U.S. SLTT government environments, procurement, and public-sector sales cycles

Demonstrated experience mentoring, training, or technically leading other engineers

Proactive, customer-first communication style with a proven willingness to engage by phone and drive issues to full resolution across pre-sales, onboarding, and post-sales

Strong presentation and communication skills, both verbal and written, including technical remote demonstrations via Microsoft Teams or real-time applications

Familiarity with Salesforce and Microsoft Office

Ability to work independently and with the team collaboratively in a fast-paced environment

Ability to travel as needed

Must be authorized to work in the United States

Experience supporting or working within U.S. SLTT agencies, nonprofits, or Multi-State and Election Infrastructure Information Sharing and Analysis Center (MS-ISAC/EI-ISAC) member organizations

Related security and technical certifications (e.g., Security+, CISSP, GIAC, CrowdStrike CCFA/CCFH, Sophos certifications, cloud certifications)

Experience with security operations center (SOC) workflows, incident escalation, and vulnerability management

Experience with MS Windows (including Windows Server), Linux, VMware vSphere and Workstation, and scripting

Serve as the technical SME across the CIS portfolio, including CIS MDR, MXDR, MDBR/MDBR+, Albert Network Monitoring, CIS Hardened Images, CIS SecureSuite, networking, and cloud security

Provide hybrid pre-sales and post-sales engineering support, including technical discovery, solution design, demonstrations, proofs of concept, onboarding, deployment guidance, escalation management, and issue resolution through closure

Own the technical customer onboarding experience for assigned accounts, accelerating time to value and protecting revenue recognition and customer satisfaction

Partner directly with CIS Services Account Executives and Senior Account Executives throughout the government sales cycle, including procurement, security reviews, and technical evaluations

Operate within the CSE/TAM operating model alongside the Technical Account Management team to ensure seamless customer experience from pre-sales through onboarding, adoption, and renewal

Proactively engage customers and internal stakeholders through direct, real-time communication (phone, video, and possibly, in-person meetings) to accelerate resolution and build trusted relationships

Act as a technical team lead and mentor; coaching, enabling, and upskilling solutions engineers whose experience is concentrated in CIS SecureSuite, broadening team competency across the managed security services portfolio

Develop enablement content, runbooks, demonstration environments, and best-practice documentation that matures team capability and shortens team ramp time

Deliver professional presentations and technical demonstrations via phone, web technologies, and live and virtual conferences, articulating the value of foundational cybersecurity as the core of all organizational initiatives

Serve as the voice of the customer; synthesize field feedback to inform Product Management priorities and support executive decision-making, collaborating regularly with product managers, Security Operations, and Engineering

Identify cross-sell and upgrade opportunities; assist sales through deal closure and build use case recommendations, case studies, and testimonials

Track all account contact, opportunities, and support activity in Salesforce, ensuring reporting and communication is frequent and bi-directional

Represent CIS in a general capacity and present at conferences or product meetings as necessary

Other tasks and responsibilities as assigned

Bachelor's degree in technical or business discipline*

5+ years of sales engineering, solutions engineering, or technical account management experience in cybersecurity, with demonstrated pre-sales and post-sales responsibilities

Deep knowledge of managed security services, including MDR, EDR/XDR/MXDR, NDR/IDS, and DNS-layer security; direct experience with CrowdStrike Falcon and/or Sophos platforms

Strong network engineering fundamentals (TCP/IP, routing, firewalls, network sensor/IDS deployment) and working knowledge of cloud platforms (AWS, Azure, or GCP), including hardened/secured image concepts

Understanding of U.S. SLTT government environments, procurement, and public-sector sales cycles

Demonstrated experience mentoring, training, or technically leading other engineers

Proactive, customer-first communication style with a proven willingness to engage by phone and drive issues to full resolution across pre-sales, onboarding, and post-sales

Strong presentation and communication skills, both verbal and written, including technical remote demonstrations via Microsoft Teams or real-time applications

Familiarity with Salesforce and Microsoft Office

Ability to work independently and with the team collaboratively in a fast-paced environment

Ability to travel as needed

Must be authorized to work in the United States

Experience supporting or working within U.S. SLTT agencies, nonprofits, or Multi-State and Election Infrastructure Information Sharing and Analysis Center (MS-ISAC/EI-ISAC) member organizations

Related security and technical certifications (e.g., Security+, CISSP, GIAC, CrowdStrike CCFA/CCFH, Sophos certifications, cloud certifications)

Experience with security operations center (SOC) workflows, incident escalation, and vulnerability management

Experience with MS Windows (including Windows Server), Linux, VMware vSphere and Workstation, and scripting