SalariesSign in
AboutPrivacyTerms
Senior Incident Response Analyst
HealthEdge

Senior Incident Response Analyst

United StatesRemoteFull-time
Pay Range: $115k - $130k / annual
Posted 6 hrs ago
Apply

Job Description

Overview

HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.

The Incident Management role at HealthEdge is a multi-functional role working to support our hosted customers when incidents occur. 

Main responsibilities: 

  • Coordinate and manage our Major Incident process activities. 
  • Supporting Major Incident Management reporting (KPIs and customer SLAs) 
  • Drives standard execution of the Major Incident Management process 
  • Communicate with internal stakeholders and customer stakeholders as necessary about status, resolution, and success criteria signoff. 
  • Record and classify received Incidents and undertake an immediate effort to restore failed services while working towards the most efficient time to restoration 
  • Record all timelines, activities, resources, and assets involved in the Incident. 
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) 
  • Partner with Problem Management on the RCA process and delegate information requests to technical resources involved in restoration of service. 
  • Create, define, and manage Technical Action Plans when major incidents occur. 
  • Work primarily is focused on Sev1 and Sev2 incidents, Problem Management partnership, Root Cause reviews and internal escalations. 
  • Collaboration skills and ability to work across technical and support teams. 

 

Requirements: 

  • Minimum of 2 years of experience in a major incident management role. 
  • Understands and has demonstrated the use of methods and techniques for the assessment and management of escalated incidents. 
  • Excel with communication skills (written and oral), with experience interacting across all levels of management and communicating issues with people, process and technology. 
  • Good understanding of ITSM processes within IT Operations 
  • Knowledge of how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents 
  • Experience with utilizing Data Dog or other APM tools (AppDynamics, New Relic, Dynatrace, Solarwinds, etc.) to effectively triage issues and alerts
  • Understanding and ability to troubleshoot Hyper-converged infrastructure, Software Defined Networks, Hybrid cloud environments, AWS cloud environments, Virtualized environments, Unix and Windows operating systems 
  • Strong interpersonal and teamwork skills. 
  • Ability to participate in an on-call rotation  

Geographic Responsibility: Remote, US

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Work across multiple time zones in a hybrid or remote work environment.
  • Long periods of time sitting and/or standing in front of a computer using video technology.
  • May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

**The annual US base salary range for this position is $115,000 to $130,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education. 

Originally posted on Himalayas

View job

Red Team Security Engineer

Backblaze

  • Colombia
  • Remote
  • Full-time
Apply
1 hr ago
View job

Information Security Analyst (Product Assurance)

Lacuna Talent

  • United States
  • Remote
  • Full-time
Apply
1 hr ago
View job
S

Senior Cyber Security Specialist

Softtest pays pty ltd

  • Australia
  • Remote
  • Full-time
Apply
2 hrs ago
View job

OT-Security Consultant / Penetration Tester (m/w/d)

Yekta IT GmbH

  • Germany
  • Remote
  • Full-time
Apply
2 hrs ago
View job
S

Client Assurance- InfoSec GRC - Remote US

SAMC SitusAMC Holdings Corp

  • United States
  • Remote
  • Full-time
Apply
2 hrs ago
View job

Network Security Engineer - Vulnerability & Compliance Focus

Support Tech LLC

  • United States
  • Remote
  • Full-time
Apply
3 hrs ago
View job

Principal AI Research Cybersecurity Scientist (Bay Area)

Alice

  • United States
  • Remote
  • Full-time
Apply
3 hrs ago
View job

Senior Risk Analyst

Apogee Global RMS

  • United States
  • Remote
  • Contract
Apply
5 hrs ago
View job

Security Compliance Engineer

Yuno

  • Argentina
  • Remote
  • Full-time
Apply
6 hrs ago
View job

Chief Information Security Officer (CISO) — Insurance & Investments

TheHiveCareers

  • Dominican Republic
  • Remote
  • Full-time
Apply
6 hrs ago
View job

Senior Incident Response Analyst

HealthEdge

  • United States
  • Remote
  • Full-time
Apply
6 hrs ago
View job
I

SME Security Control Assessor

IMAGINEEER LLC

  • United States
  • Remote
  • Full-time
Apply
7 hrs ago
View job

Cybersecurity Analyst Intermediate w/Splunk

General Dynamics Information Technology

  • United States
  • Remote
  • Full-time
Apply
7 hrs ago
View job

Information Security Risk Specialist

Booz Allen Hamilton

  • United States
  • Remote
  • Full-time
Apply
7 hrs ago
View job

Incident Response Analyst

Check Point Software

  • Australia
  • Remote
  • Full-time
Apply
9 hrs ago
View job

Mid-Level Security Automation Engineer

DecisionPoint Corporation

  • United States
  • Remote
  • Full-time
Apply
9 hrs ago
View job

Principal Security Compliance Analyst (FedRAMP) - Remote, U.S.

Entrust

  • United States
  • Remote
  • Full-time
Apply
9 hrs ago
View job
F

Cybersecurity Analyst II

Frontgrade Technologies

  • United States
  • Remote
  • Full-time
Apply
9 hrs ago
View job

Security Operations Engineer

Collectors

  • United States
  • Remote
  • Full-time
Apply
10 hrs ago
View job

IT Security Specialist (Microsoft Azure & 365 Focus)

Support Tech LLC

  • United States
  • Remote
  • Contract
Apply
11 hrs ago
View job

Cybersecurity Program Manager

Apogee Global RMS

  • United States
  • Remote
  • Contract
Apply
11 hrs ago
View job

Director, IT & Security

Illuminate Literacy

  • United States
  • Remote
  • Full-time
Apply
11 hrs ago
View job

Senior Security Operations Engineer

Sword Health

  • United States
  • Remote
  • Full-time
Apply
12 hrs ago
View job
S

Security Software Developer

Softtest pays pty ltd

  • Australia
  • Remote
  • Full-time
Apply
14 hrs ago
View job

National Security Manager

Fujifilm

  • United States
  • Remote
Apply
14 hrs ago
View job

Manager Identity & Trust Engineering

BlueCross BlueShield of Tennessee

  • United States
  • Remote
  • Full-time
Apply
14 hrs ago
View job

Senior Product Owner DevSecOps

Humana

  • United States
  • Remote
  • Full-time
Apply
15 hrs ago
View job

Sr. Engineer, Product Cyber Security

BD

  • United States
  • Remote
  • Full-time
Apply
15 hrs ago
View job

Sr. Security/ Technology Engineer

NV5

  • United States
  • Remote
  • Full-time
Apply
15 hrs ago
View job

Cyber Security Cloud Engineer

National Carwash Solutions

  • United States
  • Remote
  • Full-time
Apply
15 hrs ago
Page 1 of 128Next
HealthEdge

Senior Incident Response Analyst

United StatesRemoteFull-time
Pay Range: $115k - $130k / annual
Posted 6 hrs ago
Apply

Job Description

Overview

HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.

The Incident Management role at HealthEdge is a multi-functional role working to support our hosted customers when incidents occur. 

Main responsibilities: 

  • Coordinate and manage our Major Incident process activities. 
  • Supporting Major Incident Management reporting (KPIs and customer SLAs) 
  • Drives standard execution of the Major Incident Management process 
  • Communicate with internal stakeholders and customer stakeholders as necessary about status, resolution, and success criteria signoff. 
  • Record and classify received Incidents and undertake an immediate effort to restore failed services while working towards the most efficient time to restoration 
  • Record all timelines, activities, resources, and assets involved in the Incident. 
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) 
  • Partner with Problem Management on the RCA process and delegate information requests to technical resources involved in restoration of service. 
  • Create, define, and manage Technical Action Plans when major incidents occur. 
  • Work primarily is focused on Sev1 and Sev2 incidents, Problem Management partnership, Root Cause reviews and internal escalations. 
  • Collaboration skills and ability to work across technical and support teams. 

 

Requirements: 

  • Minimum of 2 years of experience in a major incident management role. 
  • Understands and has demonstrated the use of methods and techniques for the assessment and management of escalated incidents. 
  • Excel with communication skills (written and oral), with experience interacting across all levels of management and communicating issues with people, process and technology. 
  • Good understanding of ITSM processes within IT Operations 
  • Knowledge of how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents 
  • Experience with utilizing Data Dog or other APM tools (AppDynamics, New Relic, Dynatrace, Solarwinds, etc.) to effectively triage issues and alerts
  • Understanding and ability to troubleshoot Hyper-converged infrastructure, Software Defined Networks, Hybrid cloud environments, AWS cloud environments, Virtualized environments, Unix and Windows operating systems 
  • Strong interpersonal and teamwork skills. 
  • Ability to participate in an on-call rotation  

Geographic Responsibility: Remote, US

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Work across multiple time zones in a hybrid or remote work environment.
  • Long periods of time sitting and/or standing in front of a computer using video technology.
  • May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

**The annual US base salary range for this position is $115,000 to $130,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education. 

Originally posted on Himalayas