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IAM Platform Support Specialist - Spanish Bilingual
Simeio

IAM Platform Support Specialist - Spanish Bilingual

United StatesRemoteFull-time
Posted Oct 2
Apply

Job Description

IAM Platform Support Specialist - Spanish Bilingual
Location: Remote - US

We are seeking a Spanish-speaking Identity & Access Management (IAM) Support Engineer II to support enterprise identity security platforms within a 24x7 operations environment. This role provides Level 2 support for IAM and access management technologies, troubleshooting authentication, provisioning, identity governance, and access-related issues. Candidates with hands-on experience supporting IAM platforms such as SailPoint, Saviynt, IBM Verify, Ping Identity, ForgeRock, Oracle Identity Manager, Okta, or other enterprise identity solutions are encouraged to apply.

This position supports government-related programs and requires U.S. Citizenship with the ability to obtain and maintain a government security clearance.

Key Responsibilities

  • Provide Level 2 operational support for enterprise IAM environments.
  • Troubleshoot and resolve authentication, authorization, provisioning, and SSO-related incidents.
  • Support identity lifecycle management processes, including onboarding, role management, and deprovisioning.
  • Monitor IAM systems and respond to alerts, incidents, and service requests.
  • Collaborate with engineering teams to identify root causes and implement corrective actions.
  • Maintain operational documentation, runbooks, and knowledge base articles.
  • Support user access reviews, compliance activities, and audit requests.
  • Participate in shift rotations and after-hours support as required.
  • Escalate complex issues appropriately and drive resolution through closure.
  • Assist with platform upgrades, patching, and operational maintenance activities.

Required Qualifications

  • U.S. Citizen with the ability to obtain and maintain a government security clearance.
  • Fluent in both English and Spanish (written and verbal).
  • 2+ years of experience supporting Identity and Access Management solutions.
  • Experience with at least one of the following:
    • SailPoint
    • Saviynt
    • IBM Verify
    • Okta
    • Ping Identity
    • ForgeRock
    • Oracle Identity Manager (OIM)
    • Microsoft Entra ID / Azure AD
  • Experience troubleshooting IAM-related incidents and service requests.
  • Understanding of access provisioning, authentication, authorization, and identity governance concepts.
  • Willingness to work assigned shifts, including evenings, weekends, or rotational schedules.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at or +1 404-882-3700.

Originally posted on Himalayas

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Page 1 of 128Next
Simeio

IAM Platform Support Specialist - Spanish Bilingual

United StatesRemoteFull-time
Posted Oct 2
Apply

Job Description

IAM Platform Support Specialist - Spanish Bilingual
Location: Remote - US

We are seeking a Spanish-speaking Identity & Access Management (IAM) Support Engineer II to support enterprise identity security platforms within a 24x7 operations environment. This role provides Level 2 support for IAM and access management technologies, troubleshooting authentication, provisioning, identity governance, and access-related issues. Candidates with hands-on experience supporting IAM platforms such as SailPoint, Saviynt, IBM Verify, Ping Identity, ForgeRock, Oracle Identity Manager, Okta, or other enterprise identity solutions are encouraged to apply.

This position supports government-related programs and requires U.S. Citizenship with the ability to obtain and maintain a government security clearance.

Key Responsibilities

  • Provide Level 2 operational support for enterprise IAM environments.
  • Troubleshoot and resolve authentication, authorization, provisioning, and SSO-related incidents.
  • Support identity lifecycle management processes, including onboarding, role management, and deprovisioning.
  • Monitor IAM systems and respond to alerts, incidents, and service requests.
  • Collaborate with engineering teams to identify root causes and implement corrective actions.
  • Maintain operational documentation, runbooks, and knowledge base articles.
  • Support user access reviews, compliance activities, and audit requests.
  • Participate in shift rotations and after-hours support as required.
  • Escalate complex issues appropriately and drive resolution through closure.
  • Assist with platform upgrades, patching, and operational maintenance activities.

Required Qualifications

  • U.S. Citizen with the ability to obtain and maintain a government security clearance.
  • Fluent in both English and Spanish (written and verbal).
  • 2+ years of experience supporting Identity and Access Management solutions.
  • Experience with at least one of the following:
    • SailPoint
    • Saviynt
    • IBM Verify
    • Okta
    • Ping Identity
    • ForgeRock
    • Oracle Identity Manager (OIM)
    • Microsoft Entra ID / Azure AD
  • Experience troubleshooting IAM-related incidents and service requests.
  • Understanding of access provisioning, authentication, authorization, and identity governance concepts.
  • Willingness to work assigned shifts, including evenings, weekends, or rotational schedules.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at or +1 404-882-3700.

Originally posted on Himalayas